According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."
The release date used here is the access date.
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Bank customer satisfaction index in South Korea 2024
In 2024, the value of the National Customer Satisfaction Index (NCSI) of KB Kookmin Bank and Shinhan Bank in South Korea reached ** out of 100. This was followed by Hana Bank with ** points.
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KPC . (May 13, 2025). National Customer Satisfaction Index (NCSI) of banks in South Korea in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of banks in South Korea in 2024." Chart. May 13, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC . (2025). National Customer Satisfaction Index (NCSI) of banks in South Korea in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Banks in South Korea in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 May 2025, /statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of banks in South Korea in 2024 ÌÇÐÄÆƽâ°æ, /statistics/670079/south-korea-bank-customer-satisfaction-index/ (last visited July 26, 2026)
National Customer Satisfaction Index (NCSI) of banks in South Korea in 2024 [Graph], KPC , May 13, 2025. [Online]. Available: /statistics/670079/south-korea-bank-customer-satisfaction-index/
