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Bank customer trust levels worldwide in 2026, by country

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Source

Release date

April 2026

Region

Worldwide

Survey time period

October to November 2025

Number of respondents

54,025 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

The scores are an aggregate of several answers to various statements. The statements were phrased by ÌÇÐÄÆƽâ°æ as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:

  • In general, you can trust [Bank xx]
  • I have confidence in the financial stability of [Bank xx]
  • [Bank xx] is competent and delivers on its promises
  • Needs and benefits of customers are really important to the [Bank xx]
  • [Bank xx] does a good job keeping my data secure

    • Citation formats

    Bank consumer trust worldwide 2026, by country

    Published by K. Scholle, May 4, 2026

    According to a survey conducted by ÌÇÐÄÆƽâ°æ among more than 54,000 consumers across 34 markets worldwide, trust was the most important aspect of banking. Customers were overall satisfied with the trustworthiness of their bank, giving roughly *** index points out of five.

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    Topics

    Banking industry in TaiwanDigital payments in ChinaBanking industry in ChinaFinancial sector in ChinaFinancial industry in Hong Kong
    Access all statistics starting from $2,388 USD yearly *

    * For commercial use only

    Basic Account

    For single users
    $0 USD
    Always free
    Access limited to Free Statistics. Premium Statistics are not included.
    • Free Statistics
    Based on your interests

    Starter Account

    For single users
    $199 USD
    per month, billed annually 1
    Buy now
    • Free Statistics
    • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

    Professional Account

    For teams of up to 99 users
    Talk to sales for pricing
    Contact us
    • Free + Premium Statistics
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    • Market ÌÇÐÄÆƽâ°æ

    1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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