Fintech AI impact on workforce 2024| ��ƽ��

Impact of artificial intelligence (AI) on the fintech sector's workforce in 2024

Characteristic	Significantly increased	Slightly increased	No change	Slightly decreased	Significantly decreased
Global average	14%	24%	50%	9%	3%
Advanced economies	16%	22%	47%	10%	5%
Emerging markets and developing economies	12%	27%	52%	7%	2%

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Release date

June 2025

More information

Region

Worldwide

Survey time period

September 17 to December 31, 2024

Number of respondents

717 respondents

Age group

18 years and older

Special properties

Fintech firms

Method of interview

Online survey

Supplementary notes

The survey sample comprises 717 data points collected from fintech firms operating across multiple jurisdictions, as a single firm may have subsidiaries in different regions. In total, 240 fintech companies were surveyed across six key retail-facing business verticals - digital lending, digital capital raising, digital payments, digital banking and savings, insurtech, and wealthtech - and six geographic regions: Asia-Pacific, Europe, Latin America and the Caribbean, Middle East and North Africa, the U.S. and Canada, and Sub-Saharan Africa.

Citation formats

In 2024, 12 percent of fintechs reported a reduction in their workforce as a result of AI implementation, with this effect more pronounced in advanced economies. In these markets, 10 percent of fintechs reported a slight decrease in workforce, while five percent experienced a significant decline. However, for the majority of fintechs, AI had a positive impact on employment. Globally, 14 percent reported a significant increase in workforce due to AI, and an additional 24 percent noted a slight increase.