According to a 2024 survey, banks trailed other financial sectors in AI maturity. While 21 percent of banks had yet to embark on their AI journey, only six percent of insurers and just four percent of fintechs reported the same. Fintechs, with their digital-first foundations and inherent agility, have naturally adopted AI more rapidly and comprehensively than traditional banks and insurance companies.
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Citigroup. (June 19, 2024). Stage of artificial intelligence (AI) adoption in banking, fintech, and insurance worldwide in 2024 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 22, 2026, from /statistics/1610933/ai-maturity-finance-by-sector/
Citigroup. "Stage of artificial intelligence (AI) adoption in banking, fintech, and insurance worldwide in 2024." Chart. June 19, 2024. ÌÇÐÄÆÆ½â°æ. Accessed July 22, 2026. /statistics/1610933/ai-maturity-finance-by-sector/
Citigroup. (2024). Stage of artificial intelligence (AI) adoption in banking, fintech, and insurance worldwide in 2024. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 22, 2026. /statistics/1610933/ai-maturity-finance-by-sector/
Citigroup. "Stage of Artificial Intelligence (Ai) Adoption in Banking, Fintech, and Insurance Worldwide in 2024." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 19 Jun 2024, /statistics/1610933/ai-maturity-finance-by-sector/
Citigroup, Stage of artificial intelligence (AI) adoption in banking, fintech, and insurance worldwide in 2024 ÌÇÐÄÆÆ½â°æ, /statistics/1610933/ai-maturity-finance-by-sector/ (last visited July 22, 2026)
Stage of artificial intelligence (AI) adoption in banking, fintech, and insurance worldwide in 2024 [Graph], Citigroup, June 19, 2024. [Online]. Available: /statistics/1610933/ai-maturity-finance-by-sector/