In 2024, a notable portion of consumers showed a preference for interacting with AI-powered chatbots when seeking support. Specifically, almost half of customers used them for scheduling appointments, around 47 percent for help to place orders, and 46 percent when reporting an issue or starting a return. Additionally, about 45 percent turned to chatbots for tech product support.
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Adobe. (February 12, 2025). Share of consumers using chatbots when seeking support in 2024, by type of queries [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1609263/use-of-chatbots-for-customer-support-worldwide/
Adobe. "Share of consumers using chatbots when seeking support in 2024, by type of queries." Chart. February 12, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1609263/use-of-chatbots-for-customer-support-worldwide/
Adobe. (2025). Share of consumers using chatbots when seeking support in 2024, by type of queries. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1609263/use-of-chatbots-for-customer-support-worldwide/
Adobe. "Share of Consumers Using Chatbots When Seeking Support in 2024, by Type of Queries." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Feb 2025, /statistics/1609263/use-of-chatbots-for-customer-support-worldwide/
Adobe, Share of consumers using chatbots when seeking support in 2024, by type of queries ÌÇÐÄÆƽâ°æ, /statistics/1609263/use-of-chatbots-for-customer-support-worldwide/ (last visited July 22, 2026)
Share of consumers using chatbots when seeking support in 2024, by type of queries [Graph], Adobe, February 12, 2025. [Online]. Available: /statistics/1609263/use-of-chatbots-for-customer-support-worldwide/
