The survey was carried out in 11 countries: United States, United Kingdom; France, Germany, Italy, Netherlands, Spain, Brazil, Australia, Japan, and Singapore.
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Voice-activated shopping engagement by generation 2023
A survey carried out in 2023 showed that roughly ** percent of Gen Z consumers used voice assistants to shop from their homes. Millennials followed with **** percent, while less than percent of Boomers purchased products via voice-based technology.
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PYMNTS. (June 24, 2024). Share of consumers engaging with voice-activated shopping in 2023, by generational cohort [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 20, 2026, from /statistics/1538366/voice-activated-shopping-by-generation/
PYMNTS. "Share of consumers engaging with voice-activated shopping in 2023, by generational cohort." Chart. June 24, 2024. ÌÇÐÄÆÆ½â°æ. Accessed July 20, 2026. /statistics/1538366/voice-activated-shopping-by-generation/
PYMNTS. (2024). Share of consumers engaging with voice-activated shopping in 2023, by generational cohort. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 20, 2026. /statistics/1538366/voice-activated-shopping-by-generation/
PYMNTS. "Share of Consumers Engaging with Voice-activated Shopping in 2023, by Generational Cohort." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 24 Jun 2024, /statistics/1538366/voice-activated-shopping-by-generation/
PYMNTS, Share of consumers engaging with voice-activated shopping in 2023, by generational cohort ÌÇÐÄÆÆ½â°æ, /statistics/1538366/voice-activated-shopping-by-generation/ (last visited July 20, 2026)
Share of consumers engaging with voice-activated shopping in 2023, by generational cohort [Graph], PYMNTS, June 24, 2024. [Online]. Available: /statistics/1538366/voice-activated-shopping-by-generation/