As of end 2023, slightly over half of consumers had already purchased products recommended by generative AI while shopping online. Millennials were most likely to do so with ** percent of respondents, followed by Gen Z with ** percent.
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Capgemini. (January 11, 2024). Share of shoppers already buying products recommended by generative-AI tools in 2023, by generation [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 21, 2026, from /statistics/1459230/shoppers-buying-gen-ai-product-recommendations-by-generation/
Capgemini. "Share of shoppers already buying products recommended by generative-AI tools in 2023, by generation." Chart. January 11, 2024. ÌÇÐÄÆÆ½â°æ. Accessed July 21, 2026. /statistics/1459230/shoppers-buying-gen-ai-product-recommendations-by-generation/
Capgemini. (2024). Share of shoppers already buying products recommended by generative-AI tools in 2023, by generation. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 21, 2026. /statistics/1459230/shoppers-buying-gen-ai-product-recommendations-by-generation/
Capgemini. "Share of Shoppers Already Buying Products Recommended by Generative-ai Tools in 2023, by Generation." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 11 Jan 2024, /statistics/1459230/shoppers-buying-gen-ai-product-recommendations-by-generation/
Capgemini, Share of shoppers already buying products recommended by generative-AI tools in 2023, by generation ÌÇÐÄÆÆ½â°æ, /statistics/1459230/shoppers-buying-gen-ai-product-recommendations-by-generation/ (last visited July 21, 2026)
Share of shoppers already buying products recommended by generative-AI tools in 2023, by generation [Graph], Capgemini, January 11, 2024. [Online]. Available: /statistics/1459230/shoppers-buying-gen-ai-product-recommendations-by-generation/