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Share of customer service interactions conducted on mobile devices in the United States as of January 2024

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Source

In cooperation with
Release date

March 2023

Region

United States

Survey time period

January 2024

Number of respondents

900 respondents

Age group

18 years and older

Supplementary notes

Multiple answers possible.

Citation formats

Customer service interactions done on mobile devices in the U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 7, 2024

A survey conducted in the United States in January 2024 shows how frequently consumers interact with customer service through mobile devices. It shows that most (** to ** percent) of these communications happen using mobile devices, with around ** percent of the respondents. Only approximately one-fifth of shoppers use their mobile devices for all of their customer service inquiries, while roughly ** percent refrain from using them at all. 

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