Respondents were members and fans of Altroconsumo.
Method of interview
Online survey
Supplementary notes
*To develop the overall rankings, respondents were asked about their overall satisfaction with the chains where they shopped. By processing ratings it was possible to obtain a base index of 100 which then served to formulate the rankings.
Citation formats
Preferred hypermarkets and supermarkets by satisfaction index in Italy 2024
Consumers rated their preferred hypermarkets and supermarkets for grocery shopping in Italy in 2024. The grocery stores with the highest satisfaction index were Esselunga, the Coop superstores Ipercoop and Coop&Coop, and NaturaSì, each scoring ** points. Carrefour Express ranked last with a satisfaction index of ** points.
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Altroconsumo . (January 9, 2025). Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo . "Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index." Chart. January 9, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo . (2025). Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo . "Customers' Preferred Hypermarkets and Supermarkets Chains for Grocery Shopping in Italy in 2024, by Satisfaction Index." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Jan 2025, /statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
Altroconsumo , Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index ÌÇÐÄÆƽâ°æ, /statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/ (last visited July 29, 2026)
Customers' preferred hypermarkets and supermarkets chains for grocery shopping in Italy in 2024, by satisfaction index [Graph], Altroconsumo , January 9, 2025. [Online]. Available: /statistics/1422602/preferred-grocery-stores-by-satisfaction-index-italy/
