In 2023, finance services and IT services were the top outsourced processes offered by GBS organizations worldwide with approximately ** percent of respondents outsourcing each of those processes respectively. The next most outsourced process was order-to-cash, with ** percent of respondents offering this as an outsourced process within their organization.
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SSON. (June 3, 2023). Top outsourced processes used by Global Business Service organizations worldwide 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 18, 2026, from /statistics/1416098/gbs-organizations-outsourced-processes/
SSON. "Top outsourced processes used by Global Business Service organizations worldwide 2023." Chart. June 3, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 18, 2026. /statistics/1416098/gbs-organizations-outsourced-processes/
SSON. (2023). Top outsourced processes used by Global Business Service organizations worldwide 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 18, 2026. /statistics/1416098/gbs-organizations-outsourced-processes/
SSON. "Top Outsourced Processes Used by Global Business Service Organizations Worldwide 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 Jun 2023, /statistics/1416098/gbs-organizations-outsourced-processes/
SSON, Top outsourced processes used by Global Business Service organizations worldwide 2023 ÌÇÐÄÆƽâ°æ, /statistics/1416098/gbs-organizations-outsourced-processes/ (last visited July 18, 2026)
Top outsourced processes used by Global Business Service organizations worldwide 2023 [Graph], SSON, June 3, 2023. [Online]. Available: /statistics/1416098/gbs-organizations-outsourced-processes/
