Responses from leaders in 40 countries with top shared services center locations across approximately 57 different countries.
14 percent of respondents represented companies that had an annual revenue of over 50 billion U.S. dollars.
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Functions performed by GBS organizations worldwide 2023
In 2023, finance was the top function performed by GBS organizations worldwide, with roughly ** percent of respondents stating that their organization took part in this function. The least performed function by GBS organizations was engineering, with just ** percent of respondents stating that this was something their organization performed.
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Deloitte. (July 10, 2023). Functions performed by Global Business Service (GBS) organizations worldwide 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 17, 2026, from /statistics/1415585/gbs-organizations-functions-performed/
Deloitte. "Functions performed by Global Business Service (GBS) organizations worldwide 2023." Chart. July 10, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 17, 2026. /statistics/1415585/gbs-organizations-functions-performed/
Deloitte. (2023). Functions performed by Global Business Service (GBS) organizations worldwide 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 17, 2026. /statistics/1415585/gbs-organizations-functions-performed/
Deloitte. "Functions Performed by Global Business Service (Gbs) Organizations Worldwide 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Jul 2023, /statistics/1415585/gbs-organizations-functions-performed/
Deloitte, Functions performed by Global Business Service (GBS) organizations worldwide 2023 ÌÇÐÄÆƽâ°æ, /statistics/1415585/gbs-organizations-functions-performed/ (last visited July 17, 2026)
Functions performed by Global Business Service (GBS) organizations worldwide 2023 [Graph], Deloitte, July 10, 2023. [Online]. Available: /statistics/1415585/gbs-organizations-functions-performed/
