In 2023, the top objective in the next five years for GBS organizations was improving the customer experience. Second in the list was improving the employee experience, with ** percent of respondents reporting this as a priority.
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SSON. (June 3, 2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top objectives in the next five years at Global Business Service organizations worldwide 2023." Chart. June 3, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1416277/gbs-organizations-top-objectives/
SSON. (2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top Objectives in The next Five Years at Global Business Service Organizations Worldwide 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 Jun 2023, /statistics/1416277/gbs-organizations-top-objectives/
SSON, Top objectives in the next five years at Global Business Service organizations worldwide 2023 ÌÇÐÄÆƽâ°æ, /statistics/1416277/gbs-organizations-top-objectives/ (last visited July 20, 2026)
Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph], SSON, June 3, 2023. [Online]. Available: /statistics/1416277/gbs-organizations-top-objectives/
