The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)."
Multiple selections of the following answers were possible:
- In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
The share of bank account holders who processed banking matters online decreased notably in Spain between 2019 and 2025. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who processed banking affairs via PC or laptop dropped from ** percent in 2019 to ** percent in the third quarter of 2025. Despite the downward trend, online banking remained one of the primary methods to process banking affairs in Spain.
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ÌÇÐÄÆƽâ°æ. (October 22, 2025). Share of bank account holders processing banking matters via online banking (PC or laptop) in Spain from 1st half 2019 to 3rd quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1395976/online-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Spain from 1st half 2019 to 3rd quarter 2025." Chart. October 22, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1395976/online-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters via online banking (PC or laptop) in Spain from 1st half 2019 to 3rd quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1395976/online-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Spain from 1st Half 2019 to 3rd Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2025, /statistics/1395976/online-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters via online banking (PC or laptop) in Spain from 1st half 2019 to 3rd quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395976/online-banking-penetration-in-spain/ (last visited July 25, 2026)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Spain from 1st half 2019 to 3rd quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, October 22, 2025. [Online]. Available: /statistics/1395976/online-banking-penetration-in-spain/
