The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
Branch banking usage decreased gradually between 2019 and 2025 among bank account holders in Spain. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who processed banking affairs in person in a branch was ** percent in the third quarter of 2025, **** percentage points lower than in the first half of 2019. In comparison, branch banking usage was significantly higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2025.
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ÌÇÐÄÆƽâ°æ. (October 22, 2025). Share of bank account holders processing banking matters in person in a branch in Spain from 1st half of 2019 to 3rd quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1395975/branch-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters in person in a branch in Spain from 1st half of 2019 to 3rd quarter 2025." Chart. October 22, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1395975/branch-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters in person in a branch in Spain from 1st half of 2019 to 3rd quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1395975/branch-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in Spain from 1st Half of 2019 to 3rd Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2025, /statistics/1395975/branch-banking-penetration-in-spain/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters in person in a branch in Spain from 1st half of 2019 to 3rd quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395975/branch-banking-penetration-in-spain/ (last visited July 24, 2026)
Share of bank account holders processing banking matters in person in a branch in Spain from 1st half of 2019 to 3rd quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, October 22, 2025. [Online]. Available: /statistics/1395975/branch-banking-penetration-in-spain/
