Despite the increasing popularity of online shopping globally, many consumers still prefer returning purchases in-store. According to a 2023 survey, more than *** out of ten global shoppers find the returns process easier when done in-store. However, this trend is not universal. Germany and Australia shine through, with the highest number of respondents indicating that online returns are more convenient.
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Klarna. (August 23, 2023). Ease of online vs. in-store returns process in selected countries worldwide in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1373859/returns-experience-worldwide-country/
Klarna. "Ease of online vs. in-store returns process in selected countries worldwide in 2023." Chart. August 23, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1373859/returns-experience-worldwide-country/
Klarna. (2023). Ease of online vs. in-store returns process in selected countries worldwide in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1373859/returns-experience-worldwide-country/
Klarna. "Ease of Online Vs. In-store Returns Process in Selected Countries Worldwide in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 23 Aug 2023, /statistics/1373859/returns-experience-worldwide-country/
Klarna, Ease of online vs. in-store returns process in selected countries worldwide in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1373859/returns-experience-worldwide-country/ (last visited July 24, 2026)
Ease of online vs. in-store returns process in selected countries worldwide in 2023 [Graph], Klarna, August 23, 2023. [Online]. Available: /statistics/1373859/returns-experience-worldwide-country/
