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Reasons for returning an online order according to shoppers in Spain in 2024

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Sources

Release date

October 2024

Region

Spain

Survey time period

July 2024

Number of respondents

2,200*

Age group

18-65 years

Special properties

among those who returned a product bought online in the last 12 months

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

This question was phrased by the source as follows: "What were the reasons for making the return?" (¿Cuáles fueron los motivos para realizar la devolución?)

Multiple answers were possible.

*Individuals who shopped or used some of the following products or services in the last twelve months: kitchen, sport, technology and household appliances, gaming, furniture and accessories, rest, optic, reforms, and mobile devices.

Citation formats

Reasons why online shoppers in Spain returned an item 2024

Published by
F. Watty,
Jun 30, 2025

In Spain, the main reason for returning an online order in 2024 was that shoppers wanted **. More than **** of respondents mentioned a defective item as a reason for returning their order.

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E-commerce in SpainE-commerce worldwideE-commerce in Latin AmericaE-commerce in MexicoOnline food delivery in Spain
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