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Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation

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Sources

Release date

May 2020

Region

United States

Survey time period

April 3 to 5, 2020

Number of respondents

1,030 respondents

Special properties

banked consumers

Method of interview

Omnibus survey

Citation formats

Impact of COVID-19 on online and mobile banking in the U.S. 2020, by generation

Published by ÌÇÐÄÆƽâ°æ Research Department, Oct 6, 2020
In April 2020, ** percent of banked Baby Boomers in the United States reported that they were using new channels for their banking such as online and mobile since the outbreak of COVID-19. Mobile banking usage was the lowest among this generation in 2018, so this shows a marked change in consumer behavior.
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