* Artificial Intelligence in this statistic refers to the use of algorithms, machine learning and deep learning technologies.
** UK retailers with an annual turnover of more than 50 million GBP; in c-suite and management roles in bricks and mortar (15%), E-commerce (23%), and multichannel (62%) businesses.
Citation formats
Artificial Intelligence: areas of use by retailers in the UK 2019
In the United Kingdom, retailers are inevitably using Artificial Intelligence (AI) technologies to help with data and analytics in their business. The use of AI in e-commerce was also widely adopted at ** percent, while ** percent of UK retailers were deploying AI tech in customer services such as chatbots. From a supply chain perspective, AI was adopted only by **** of the UK retailers surveyed in this study. ** percent of retailers benefitted from AI in warehousing stock management area, while warehousing robotics and logistics were only adopted by less than **** of retailers as of 2019.
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Retail Week. (June 1, 2019). Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1026052/artificial-intelligence-retailers-area-of-use-in-the-united-kingdom-uk/
Retail Week. "Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019*." Chart. June 1, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1026052/artificial-intelligence-retailers-area-of-use-in-the-united-kingdom-uk/
Retail Week. (2019). Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1026052/artificial-intelligence-retailers-area-of-use-in-the-united-kingdom-uk/
Retail Week. "Leading Ten Areas Retailers Are Using Artificial Intelligence (Ai) in Their Business in The United Kingdom (Uk) as of 2019*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jun 2019, /statistics/1026052/artificial-intelligence-retailers-area-of-use-in-the-united-kingdom-uk/
Retail Week, Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019* ÌÇÐÄÆƽâ°æ, /statistics/1026052/artificial-intelligence-retailers-area-of-use-in-the-united-kingdom-uk/ (last visited August 03, 2026)
Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019* [Graph], Retail Week, June 1, 2019. [Online]. Available: /statistics/1026052/artificial-intelligence-retailers-area-of-use-in-the-united-kingdom-uk/
