Among Android apps, Firebase In-App Messaging was the most popular mobile user support and CRM SDK with a 40.09 percent integration reach as of January 2025. Second-ranked Freshchat Freshdesk Messaging by Freshworks was integrated with over 31 percent of apps that used CRM SDKs, while Intercom ranked third.
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42matters. (January 13, 2025). Most popular installed user support and CRM software development kits (SDKs) across Android apps worldwide as of January 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/1036166/leading-mobile-app-crm-sdks-android/
42matters. "Most popular installed user support and CRM software development kits (SDKs) across Android apps worldwide as of January 2025." Chart. January 13, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/1036166/leading-mobile-app-crm-sdks-android/
42matters. (2025). Most popular installed user support and CRM software development kits (SDKs) across Android apps worldwide as of January 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/1036166/leading-mobile-app-crm-sdks-android/
42matters. "Most Popular Installed User Support and Crm Software Development Kits (Sdks) across Android Apps Worldwide as of January 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Jan 2025, /statistics/1036166/leading-mobile-app-crm-sdks-android/
42matters, Most popular installed user support and CRM software development kits (SDKs) across Android apps worldwide as of January 2025 ÌÇÐÄÆƽâ°æ, /statistics/1036166/leading-mobile-app-crm-sdks-android/ (last visited July 15, 2026)
Most popular installed user support and CRM software development kits (SDKs) across Android apps worldwide as of January 2025 [Graph], 42matters, January 13, 2025. [Online]. Available: /statistics/1036166/leading-mobile-app-crm-sdks-android/
