* The original survey question was: "Please use this list to say which one way you would prefer to make contact for a few different reasons that I’ll read out." (Prompted responses)
Citation formats
Communication preferences for making product complaints in the UK 2013
This statistic displays communication method preference for product complaints to nationwide retailers in the United Kingdom in 2013. In 2013, 32 percent of respondents preferred making complaints about a product in person, while 28 percent reported using e-mail or a website for making complaints.
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Ofcom. (April 29, 2014). Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 19, 2026, from /statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom. "Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*." Chart. April 29, 2014. ÌÇÐÄÆƽâ°æ. Accessed July 19, 2026. /statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom. (2014). Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 19, 2026. /statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom. "Which One of These Communication Methods Do You Prefer for Making a Complaint about a Product You Bought from a Nationwide Retailer?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Apr 2014, /statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom, Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?* ÌÇÐÄÆƽâ°æ, /statistics/309651/communication-preferences-for-making-product-complaints-uk/ (last visited July 19, 2026)
Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?* [Graph], Ofcom, April 29, 2014. [Online]. Available: /statistics/309651/communication-preferences-for-making-product-complaints-uk/
