fiscal year 2023; the Japanese fiscal year starts on April 1 of each stated year and ends on March 31 of the following year
Special properties
figures exclude unknown cases or cases unrelated to retail channels
Supplementary notes
Cases reported through Practical Living Information Online Network System (PIO-NET) operated by the National Consumers Affairs Center.
Values have been rounded.
Citation formats
Number of consumer affair consultations in Japan FY 2023, by retail channel
In the fiscal year 2023, mail-order retail was the shopping channel with the highest number of cases in which consumers requested consultation at the National Consumers Affairs Center in Japan, with almost ** reports. In contrast, reports on troubles related to purchases made at brick-and-mortar stores were lower at around ** cases.
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National Consumer Affairs Center of Japan. (August 7, 2024). Number of consumer affair consultation cases in Japan in fiscal year 2023, by shopping channel (in 1,000s) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
National Consumer Affairs Center of Japan. "Number of consumer affair consultation cases in Japan in fiscal year 2023, by shopping channel (in 1,000s)." Chart. August 7, 2024. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
National Consumer Affairs Center of Japan. (2024). Number of consumer affair consultation cases in Japan in fiscal year 2023, by shopping channel (in 1,000s). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
National Consumer Affairs Center of Japan. "Number of Consumer Affair Consultation Cases in Japan in Fiscal Year 2023, by Shopping Channel (in 1,000s)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 7 Aug 2024, /statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
National Consumer Affairs Center of Japan, Number of consumer affair consultation cases in Japan in fiscal year 2023, by shopping channel (in 1,000s) ÌÇÐÄÆƽâ°æ, /statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/ (last visited August 01, 2026)
Number of consumer affair consultation cases in Japan in fiscal year 2023, by shopping channel (in 1,000s) [Graph], National Consumer Affairs Center of Japan, August 7, 2024. [Online]. Available: /statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
