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Accuracy of responses to telephone queries to online retailers in the United Kingdom (UK) in 2013

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Source

Release date

January 2014

Region

United Kingdom

Survey time period

October to December 2013

Number of respondents

239 respondents

Special properties

called the retailer's customer service number*

Supplementary notes

* Call placed between 9am and 6pm on a weekday.

Citation formats

Quality of telephone customer service by online retailers in the UK 2013

Published by ÌÇÐÄÆƽâ°æ Research Department, Feb 1, 2014
This statistic displays the quality of telephone customer service provided by online retailers in the United Kingdom (UK) in 2013. Of retailers, 82 percent answered queries accurately.
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Topics

Multichannel retail in the UKE-commerce in the United Kingdom (UK)Online shopping in EuropeHigh street retail in the United Kingdom (UK)
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
$199 USD
per month, billed annually 1
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  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

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For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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