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Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender

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Source

In cooperation with
Release date

May 2022

Region

United Kingdom (Great Britain)

Survey time period

May 17, 2022

Number of respondents

1,502 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?".
The source does not indicate the methodology of the survey.

Citation formats

Charging of online returns according to consumers in the UK 2022, by gender

Published by
Yihan Ma,
Jun 10, 2022
Customers from the United Kingdom (UK) have various opinions on who should pay postage costs for items bought online. Nearly the majority of male customers believe that customers are responsible for paying the fee of returning items. Whereas ** percent of female customers are of the same opinion. Four out of ten female survey respondents prefer businesses to pay for returns, while almost ** percent of male customers believe that businesses should bear the expenses.
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E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
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