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Main factors for consumers in the United States when choosing an automobile service center, as of October 2024

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Source

In cooperation with
Release date

January 2024

Region

United States

Survey time period

March 1st to October 31st, 2024

Number of respondents

11,000+

Age group

18 years and older

Supplementary notes

Original survey question: "Which factor(s) are important to you when choosing an automobile service center?"

Citation formats

Leading factors when choosing a car service center in the U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 12, 2025

As of October 2024, over **** of car owners in the United States reported that good customer service was a key factor when choosing an automobile service center. In contrast, some ** percent of consumers valued location convenience as an important factor when choosing a car service center. 

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Statistics on " Car buyers in the United States "

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Other statistics that may interest you Car buyers in the United States

Overview

8

Demographics

5

Consumption habits

8

Brand perception

4

Generational divide

8

Purchasing process and after sale

8

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Topics

Car buyers in the United StatesAutomotive industry in the United StatesCar brands in the United StatesRegional airlines in the United StatesFord Motor Company in the United States
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
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  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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