Many shoppers still do not trust AI despite its usefulness. In 2025, over half of them worry about how AI handles their personal data, with ** percent not trusting any company with it. A growing concern is that AI benefits businesses more than consumers, with around ** percent citing too many targeted ads and upselling. Additionally, about ** percent are frustrated by the lack of human support in customer service, while ** percent worry about privacy.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Omnisend. (February 24, 2025). Biggest drawbacks of AI usage among U.S. shoppers in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend. "Biggest drawbacks of AI usage among U.S. shoppers in 2025." Chart. February 24, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend. (2025). Biggest drawbacks of AI usage among U.S. shoppers in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend. "Biggest Drawbacks of Ai Usage among U.S. Shoppers in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Feb 2025, /statistics/1609321/us-drawbacks-of-ai-usage/
Omnisend, Biggest drawbacks of AI usage among U.S. shoppers in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1609321/us-drawbacks-of-ai-usage/ (last visited July 20, 2026)
Biggest drawbacks of AI usage among U.S. shoppers in 2025 [Graph], Omnisend, February 24, 2025. [Online]. Available: /statistics/1609321/us-drawbacks-of-ai-usage/
