Base: All SMEs using Royal Mail to send parcels and packets. Figures represent the net of 'important/ very important' survey answers. Survey respondents are postal decision makers at their SME company. Top 10 factors were chosen for this statistics.
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Factors SMEs consider when choosing postal providers for parcel delivery UK 2023
According to a study published in 2023, SMEs in the United Kingdom (UK) consider delivery to the recipient's door as the most important factor when choosing postal service providers to send their packages. Other factors that SMEs consider crucial in selecting postal service providers include low cost (** percent), proof of receipt/delivery (** percent), and proof of postage/dispatch (** percent).
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Ofcom. (December 5, 2023). Important factors SMEs consider when choosing postal providers to send parcels in the United Kingdom (UK) in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1469482/smes-main-factors-for-choosing-postal-providers-parcels/
Ofcom. "Important factors SMEs consider when choosing postal providers to send parcels in the United Kingdom (UK) in 2023." Chart. December 5, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1469482/smes-main-factors-for-choosing-postal-providers-parcels/
Ofcom. (2023). Important factors SMEs consider when choosing postal providers to send parcels in the United Kingdom (UK) in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1469482/smes-main-factors-for-choosing-postal-providers-parcels/
Ofcom. "Important Factors Smes Consider When Choosing Postal Providers to Send Parcels in The United Kingdom (Uk) in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Dec 2023, /statistics/1469482/smes-main-factors-for-choosing-postal-providers-parcels/
Ofcom, Important factors SMEs consider when choosing postal providers to send parcels in the United Kingdom (UK) in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1469482/smes-main-factors-for-choosing-postal-providers-parcels/ (last visited July 24, 2026)
Important factors SMEs consider when choosing postal providers to send parcels in the United Kingdom (UK) in 2023 [Graph], Ofcom, December 5, 2023. [Online]. Available: /statistics/1469482/smes-main-factors-for-choosing-postal-providers-parcels/
