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Operating margins of the contact center and business process outsourcing (BPO) sector in Colombia from 2014 to 2021

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Source

Release date

April 2023

Region

Colombia

Survey time period

2014 to 2021

Supplementary notes

The financial indicators were calculated by sector based on the financial statements of an average of 46 companies belonging to the contact center and BPO sector.

Citation formats

Operating margins of the contact center and BPO sector Colombia 2014-2021

Published by Jenny Yang, Jan 11, 2024
Between 2014 and 2021, the operating margins of the contact center and business process outsourcing (BPO) sector in Colombia almost doubled. Operating margins were at almost *** percent in 2014 and grew to roughly ** percent in 2021. Operating margins peaked in 2020 at approximately ** percent.
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