Daniel Slotta
Research expert covering Greater China
Business process outsourcing industry worldwide - statistics & facts
Outsourcing entails the contracting out of business processes to external parties, either domestically or offshore. In 2019, the global market size of outsourced services was valued at 92.5 billion U.S. dollars, increasing approximately seven billion U.S. dollars from the previous year. A subcategory of outsourcing, business process outsourcing (BPO) is the contracting out of specific business processes, usually either internal business functions (back office), such as human resources, or customer-related functions (front office) like customer care operations in call centers. Business process outsourcing is also often related to IT functions. The revenue of the global BPO industry amounted to 26 billion U.S. dollars in 2019.
