Brazilians who have made purchases via app or website on their smartphones
Method of interview
Online survey
Supplementary notes
Question: "Have you used these messenger apps to order products or services?". The wording of the question may slightly differ from the original.
Multiple answers were possible.
Citation formats
Brazil: ordering products or services via messenger apps 2023
During a 2023 survey fielded in Brazil, ** percent of Brazilian customers who used messenger apps to order products or services claimed to have used WhatsApp for this purpose. About ** percent of respondents stated they used Instagram for this activity, while ** percent of these clients mentioned Facebook Messenger for this use.
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Mobile Time, & Opinion Box. (October 2, 2023). Share of mobile shoppers in Brazil who have used selected messenger apps to order products or services as of August 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1339374/brazil-customers-order-services-products-messenger-apps/
Mobile Time, und Opinion Box. "Share of mobile shoppers in Brazil who have used selected messenger apps to order products or services as of August 2023." Chart. October 2, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1339374/brazil-customers-order-services-products-messenger-apps/
Mobile Time, Opinion Box. (2023). Share of mobile shoppers in Brazil who have used selected messenger apps to order products or services as of August 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1339374/brazil-customers-order-services-products-messenger-apps/
Mobile Time, and Opinion Box. "Share of Mobile Shoppers in Brazil Who Have Used Selected Messenger Apps to Order Products or Services as of August 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Oct 2023, /statistics/1339374/brazil-customers-order-services-products-messenger-apps/
Mobile Time & Opinion Box, Share of mobile shoppers in Brazil who have used selected messenger apps to order products or services as of August 2023 ÌÇÐÄÆƽâ°æ, /statistics/1339374/brazil-customers-order-services-products-messenger-apps/ (last visited July 25, 2026)
Share of mobile shoppers in Brazil who have used selected messenger apps to order products or services as of August 2023 [Graph], Mobile Time, & Opinion Box, October 2, 2023. [Online]. Available: /statistics/1339374/brazil-customers-order-services-products-messenger-apps/
