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Number of consumer affair consultation cases regarding online mail-order in Japan from 2017 to 2023 (in 1,000s)

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Sources

Release date

June 2024

Region

Japan

Survey time period

2017 to 2023

Supplementary notes

Cases reported through Practical Living Information Online Network System (PIO-NET) operated by the National Consumers Affairs Center.

Data prior to 2019 come from previous reports. 
Values have been rounded.

Citation formats

Number of consumer affair consultations for online shopping in Japan 2017-2023

Published by
F. Watty,
Jan 14, 2025

In 2023, the number of consumer affair consultations related to online mail-orders in Japan amounted to around thousand cases. Online shopping is a purchase method with one of the highest number of cases registered in that year, with troubles related to physical merchandise accounting for the majority of consultation cases.

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