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Share of e-commerce companies worldwide planning on implementing AI chatbots in 2020

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Source

Release date

September 2020

Region

Worldwide

Survey time period

October 2019

Number of respondents

158 respondents

Special properties

e-commerce decision-makers

Supplementary notes

Original question: Will you implement AI chatbot(s) in 2020?

Values may not add up to 100 percent due to rounding.

Citation formats

Global e-commerce companies planning to implement AI chatbots 2020

Published by ÌÇÐÄÆƽâ°æ Research Department, Sep 30, 2020
A global October 2019 survey of e-commerce decision makers revealed that ** percent of e-commerce companies worldwide planned on implementing AI chatbots on their sites in 2020. Additionally, * percent of respondents reported that their company had already implemented them, and ** percent of companies did not have plans to implement AI chatbots in 2020.
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* For commercial use only

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Access limited to Free Statistics. Premium Statistics are not included.
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