This statistic displays the online banking channels used by online current holders in Italy in 2016 and 2017, by channels.
During the survey period, it was found that 71 percent of the online current holders reported that they use web channels for accessing online banking services while only nine percent of the online current holders reported to use E-mails.
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CheBanca!. (March 31, 2018). Distribution of online banking channels usage in Italy From 2016 to 2018 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 24, 2026, from /statistics/560303/italy-online-banking-communication-channels/
CheBanca!. "Distribution of online banking channels usage in Italy From 2016 to 2018." Chart. March 31, 2018. ÌÇÐÄÆÆ½â°æ. Accessed July 24, 2026. /statistics/560303/italy-online-banking-communication-channels/
CheBanca!. (2018). Distribution of online banking channels usage in Italy From 2016 to 2018. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 24, 2026. /statistics/560303/italy-online-banking-communication-channels/
CheBanca!. "Distribution of Online Banking Channels Usage in Italy From 2016 to 2018." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 31 Mar 2018, /statistics/560303/italy-online-banking-communication-channels/
CheBanca!, Distribution of online banking channels usage in Italy From 2016 to 2018 ÌÇÐÄÆÆ½â°æ, /statistics/560303/italy-online-banking-communication-channels/ (last visited July 24, 2026)
Distribution of online banking channels usage in Italy From 2016 to 2018 [Graph], CheBanca!, March 31, 2018. [Online]. Available: /statistics/560303/italy-online-banking-communication-channels/