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What purchasing or payment solutions do you want to see developed in 2021?

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Sources

Release date

December 2020

Region

France

Survey time period

November 25-26, 2020

Number of respondents

1,002 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: "Quelles solutions d'achat ou de paiement souhaitez-vous voir se développer en 2021 ?"

Multiple answers were possible.

Citation formats

French opinion on the usage and development of digital payments for stores 2020

Published by
F. Watty,
Dec 16, 2020
The margin between online and offline shopping becoming quite vague, most (** percent) of consumers wanted the development of payments at a point of sale and exchanges or reimbursments in another store of the same brand, for the upcoming 2021 year. Other omni-channel purchasing and paying options that French consumers deem worth developing were multi-platform refund possibilities (i.e. refunds in-store for an online purchase and vice versa), for ** percent percent of the respondents.
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Topics

Online payments in FranceMobile payments in the United StatesDigital payments trends across EuropeDigital payments landscape in FranceMobile payments in the Benelux
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