This statistic shows the most common key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018. According to the survey, ** percent of online retailers measured the number of purchases per year and customer. ** percent measured the share of returning customers, and ** percent also measured the share of revenues from returning customers.
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Svensk Digital Handel, & PostNord. (May 16, 2018). Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, und PostNord. "Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018." Chart. May 16, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, PostNord. (2018). Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, and PostNord. "Key Performance Indicators for Measuring Customer Loyalty Used by Online Retailers in Sweden in 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 May 2018, /statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel & PostNord, Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 ÌÇÐÄÆƽâ°æ, /statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/ (last visited July 30, 2026)
Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 [Graph], Svensk Digital Handel, & PostNord, May 16, 2018. [Online]. Available: /statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
