The statistic shows the adoption rate and likelihood of chatbots in organizations worldwide, as of 2017. According to the survey, only seven percent of the respondents said that their organizations were using chatbots.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆÆ½â°æ can support your business.
Freedman International. (February 14, 2018). Adoption rate and intention of chatbots worldwide as of 2017 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 15, 2026, from /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International. "Adoption rate and intention of chatbots worldwide as of 2017." Chart. February 14, 2018. ÌÇÐÄÆÆ½â°æ. Accessed July 15, 2026. /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International. (2018). Adoption rate and intention of chatbots worldwide as of 2017. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 15, 2026. /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International. "Adoption Rate and Intention of Chatbots Worldwide as of 2017." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 14 Feb 2018, /statistics/828101/world-chatbots-adoption-rate-intention/
Freedman International, Adoption rate and intention of chatbots worldwide as of 2017 ÌÇÐÄÆÆ½â°æ, /statistics/828101/world-chatbots-adoption-rate-intention/ (last visited July 15, 2026)
Adoption rate and intention of chatbots worldwide as of 2017 [Graph], Freedman International, February 14, 2018. [Online]. Available: /statistics/828101/world-chatbots-adoption-rate-intention/