| Characteristic | Show products/services | Provide information (e.g. opening hours, contact info) | Advertise to potential new customers | Communicate with customers or suppliers | Sell products/services | Manage internal business processes (e.g. finances, communication among employees) | Accepting or making payments | Other |
|---|---|---|---|---|---|---|---|---|
| Jan '18 | 78% | 80% | 82% | 63% | 45% | 22% | 33% | 2% |
| Dec '17 | 77% | 78% | 82% | 58% | 43% | 17% | 25% | 2% |
| Nov '17 | 79% | 77% | 80% | 63% | 46% | 25% | 31% | 2% |
| Oct '17 | 78% | 77% | 82% | 67% | 43% | 20% | 33% | 3% |
| Sep '17 | 82% | 79% | 83% | 63% | 47% | 20% | 31% | 2% |
| Aug '17 | 78% | 81% | 84% | 62% | 42% | 22% | 29% | 2% |
| Jul '17 | 78% | 79% | 83% | 65% | 42% | 20% | 31% | 1% |
| Jun '17 | 81% | 79% | 81% | 58% | 41% | 21% | 34% | 2% |
| May '17 | 78% | 78% | 85% | 63% | 44% | 21% | - | 4% |
| Apr '17 | 79% | 76% | 83% | 61% | 47% | 20% | - | 3% |
| Mar '17 | 78% | 83% | 86% | 58% | 40% | 21% | - | 4% |
| Feb '17 | 74% | 75% | 81% | 58% | 40% | 16% | - | 3% |
| Jan '17 | 82% | 81% | 84% | 61% | 43% | 16% | - | 3% |
| Dec '16 | 78% | 77% | 81% | 57% | 39% | 18% | - | 1% |
| Nov '16 | 81% | 81% | 82% | 58% | 44% | 18% | - | 2% |
| Oct '16 | 78% | 79% | 83% | 57% | 39% | 18% | - | 1% |
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Source
Sources
Release date
March 2017
More information
Region
Germany
Survey time period
October 2016 to January 2018
Number of respondents
Various*
Method of interview
Online survey
Supplementary notes
* Source question: For which of the following do you use online tools or platforms (e.g. websites/apps, social networks like Facebook or Google+, etc.)?
** Survey sample group size varies:
Oct '16 = 498
Nov '16 = 530
Dec '16 = 422
Jan '17 = 538
Feb '17 = 416.
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