The statistic shows information on the marketing channels that have been optimized to enhance the customer experience worldwide as of November 2016. During the survey, ** percent of companies stated that their desktop websites were optimized.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Econsultancy, & IBM. (December 8, 2016). Leading channels optimized for customer experience according to marketing professionals in the United States as of November 2016 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/683338/marketing-channels-optimise-customer-experience-usa/
Econsultancy, und IBM. "Leading channels optimized for customer experience according to marketing professionals in the United States as of November 2016." Chart. December 8, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/683338/marketing-channels-optimise-customer-experience-usa/
Econsultancy, IBM. (2016). Leading channels optimized for customer experience according to marketing professionals in the United States as of November 2016. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/683338/marketing-channels-optimise-customer-experience-usa/
Econsultancy, and IBM. "Leading Channels Optimized for Customer Experience According to Marketing Professionals in The United States as of November 2016." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 8 Dec 2016, /statistics/683338/marketing-channels-optimise-customer-experience-usa/
Econsultancy & IBM, Leading channels optimized for customer experience according to marketing professionals in the United States as of November 2016 ÌÇÐÄÆƽâ°æ, /statistics/683338/marketing-channels-optimise-customer-experience-usa/ (last visited August 02, 2026)
Leading channels optimized for customer experience according to marketing professionals in the United States as of November 2016 [Graph], Econsultancy, & IBM, December 8, 2016. [Online]. Available: /statistics/683338/marketing-channels-optimise-customer-experience-usa/
