
| Characteristic | Store locator | Toll-free customer service number | Live chat | User reviews | Cross-sell on product page | Interactive tool |
|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
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Source
Release date
September 2014
Region
Worldwide
Survey time period
April 2014
Number of respondents
Korea n = 64; US n = 85; Japan n = 71; China n = 77; UK n = 68; France n = 58; Germany n = 61
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