the figures represent the percentage of customers who were highly or somewhat satisfied by brand drive-thru experiences; all participants were screened to include those who had at least one drive-thru occasion in the last 30 days
Citation formats
Customer satisfaction at Panera Bread drive thrus in the U.S. by service type 2020
A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 93 percent of respondents in the U.S. were highly or somewhat satisfied with the cleanliness and sanitation at Panera Bread drive thru service. Meanwhile, the service that respondents were least satisfied with was speed of service, with 89 percent being highly or somewhat satisfied.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
QSR magazine. (October 1, 2020). Customer satisfaction at Panera Bread drive thrus in the United States in 2020, by service type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/298224/service-attributes-in-mcdonald-s-drive-thrus-us/
QSR magazine. "Customer satisfaction at Panera Bread drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/298224/service-attributes-in-mcdonald-s-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at Panera Bread drive thrus in the United States in 2020, by service type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/298224/service-attributes-in-mcdonald-s-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Panera Bread Drive Thrus in The United States in 2020, by Service Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Oct 2020, /statistics/298224/service-attributes-in-mcdonald-s-drive-thrus-us/
QSR magazine, Customer satisfaction at Panera Bread drive thrus in the United States in 2020, by service type ÌÇÐÄÆƽâ°æ, /statistics/298224/service-attributes-in-mcdonald-s-drive-thrus-us/ (last visited July 23, 2026)
Customer satisfaction at Panera Bread drive thrus in the United States in 2020, by service type [Graph], QSR magazine, October 1, 2020. [Online]. Available: /statistics/298224/service-attributes-in-mcdonald-s-drive-thrus-us/
