the figures represent the percentage of customers who were highly or somewhat satisfied by brand drive-thru experiences; all participants were screened to include those who had at least one drive-thru occasion in the last 30 days
Citation formats
Customer satisfaction at Dunkin' drive thrus in the U.S. by service type 2020
A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, ** percent of respondents in the U.S. were highly or somewhat satisfied with the speed of service and the friendliness of staff at Wendy's drive thru service. Meanwhile, the services that respondents were least satisfied with were menu item availability and order accuracy, with ** percent being highly or somewhat satisfied.
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QSR magazine. (October 1, 2020). Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. "Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Dunkin' Drive Thrus in The United States in 2020, by Service Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Oct 2020, /statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine, Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type ÌÇÐÄÆƽâ°æ, /statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/ (last visited July 22, 2026)
Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type [Graph], QSR magazine, October 1, 2020. [Online]. Available: /statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
