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Employee customer service in Dunkin' drive-thrus in the United States as of July 2022

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Sources

Release date

January 2023

Region

United States

Survey time period

July 2022

Number of respondents

1,010 drive-thru customers

Method of interview

Online survey

Supplementary notes

Release date is date of access.

Citation formats

Customer service in Dunkin' drive-thrus in the U.S. 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 27, 2023
A quick service restaurant drive-thru is where a customer can place their order, pay, and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at Dunkin' drive-thrus were seen as "friendly" by consumers ** percent of the time.
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