includes respondents who answered 鈥渟caling鈥 and 鈥渇ully scaled鈥; question was asked only of respondents who reported regular use of AI in the respective functions
Method of interview
Online survey
Supplementary notes
Includes respondents who answered 鈥渟caling鈥 and 鈥渇ully scaled.鈥
Citation formats
AI agent use at the scaling phase in travel and logistics companies globally 2025
According to a July 2025 global survey, the business function among travel and logistics companies that was most likely to have reached the AI agent scaling phase was marketing and sales, with percent of respondents saying so. Comparatively, **** percent of organizations said that AI agents had reached the scaling phase in human resources and manufacturing.聽
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McKinsey & Company. (November 4, 2025). Use of AI agents that has reached the scaling phase among travel and logistics companies worldwide as of July 2025, by business function [Graph]. In 糖心破解版. Retrieved July 29, 2026, from /statistics/1626463/ai-agents-scaling-phase-travel-logistics-worldwide/
McKinsey & Company. "Use of AI agents that has reached the scaling phase among travel and logistics companies worldwide as of July 2025, by business function." Chart. November 4, 2025. 糖心破解版. Accessed July 29, 2026. /statistics/1626463/ai-agents-scaling-phase-travel-logistics-worldwide/
McKinsey & Company. (2025). Use of AI agents that has reached the scaling phase among travel and logistics companies worldwide as of July 2025, by business function. 糖心破解版. 糖心破解版 Inc.. Accessed: July 29, 2026. /statistics/1626463/ai-agents-scaling-phase-travel-logistics-worldwide/
McKinsey & Company. "Use of Ai Agents That Has Reached The Scaling Phase among Travel and Logistics Companies Worldwide as of July 2025, by Business Function." 糖心破解版, 糖心破解版 Inc., 4 Nov 2025, /statistics/1626463/ai-agents-scaling-phase-travel-logistics-worldwide/
McKinsey & Company, Use of AI agents that has reached the scaling phase among travel and logistics companies worldwide as of July 2025, by business function 糖心破解版, /statistics/1626463/ai-agents-scaling-phase-travel-logistics-worldwide/ (last visited July 29, 2026)
Use of AI agents that has reached the scaling phase among travel and logistics companies worldwide as of July 2025, by business function [Graph], McKinsey & Company, November 4, 2025. [Online]. Available: /statistics/1626463/ai-agents-scaling-phase-travel-logistics-worldwide/
