A survey conducted across Asia-Pacific in 2024, shows how customers feel about product recommendations made by generative AI. Taiwan leads with the highest satisfaction rate at around ** percent, followed by Indonesia and India, both above ** percent. In contrast, markets like Singapore and Malaysia show lower satisfaction and higher dissatisfaction, indicating mixed reception.
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KPMG International. (August 13, 2024). Consumer satisfaction with product recommendations powered by generative AI in the APAC region in 2023
[Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1613138/apac-customer-satisfaction-ai-product-recommendation/
KPMG International. "Consumer satisfaction with product recommendations powered by generative AI in the APAC region in 2023
." Chart. August 13, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1613138/apac-customer-satisfaction-ai-product-recommendation/
KPMG International. (2024). Consumer satisfaction with product recommendations powered by generative AI in the APAC region in 2023
. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1613138/apac-customer-satisfaction-ai-product-recommendation/
KPMG International. "Consumer Satisfaction with Product Recommendations Powered by Generative Ai in The Apac Region in 2023
." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Aug 2024, /statistics/1613138/apac-customer-satisfaction-ai-product-recommendation/
KPMG International, Consumer satisfaction with product recommendations powered by generative AI in the APAC region in 2023
ÌÇÐÄÆƽâ°æ, /statistics/1613138/apac-customer-satisfaction-ai-product-recommendation/ (last visited July 26, 2026)
Consumer satisfaction with product recommendations powered by generative AI in the APAC region in 2023
[Graph], KPMG International, August 13, 2024. [Online]. Available: /statistics/1613138/apac-customer-satisfaction-ai-product-recommendation/
