The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
The share of bank account holders who processed banking matters via online banking decreased but remained relatively high in Italy between 2019 and 2025. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who processed banking affairs via PC or laptop dropped from ** percent in 2019 to ** percent in the first quarter of 2025. Despite the downward trend, online banking remained one of the primary methods to process banking affairs in Italy.
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ÌÇÐÄÆƽâ°æ. (May 1, 2025). Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 1st quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1395728/online-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 1st quarter 2025." Chart. May 1, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1395728/online-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 1st quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1395728/online-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Italy from 1st Half 2019 to 1st Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2025, /statistics/1395728/online-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 1st quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395728/online-banking-penetration-in-italy/ (last visited July 29, 2026)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 1st quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, May 1, 2025. [Online]. Available: /statistics/1395728/online-banking-penetration-in-italy/
