When a retailer makes an error or a decision that rubs consumers the wrong way, which is something that happens relatively often, it can cause people to lose confidence in said retailer or brand. Having said that, in 2021, about of surveyed consumers in Canada and the United States have stated that a company can regain their trust once more, on the condition that appropriate action to repair the damage is taken. About in *** people expressed that the trust cannot be regained once it is lost.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Sponsorpulse. (October 18, 2021). What can a company, product, or service do to regain your trust if they have done something to lose it? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse. "What can a company, product, or service do to regain your trust if they have done something to lose it?." Chart. October 18, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse. (2021). What can a company, product, or service do to regain your trust if they have done something to lose it?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse. "What Can a Company, Product, or Service Do to Regain Your Trust If They Have Done Something to Lose It?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Oct 2021, /statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse, What can a company, product, or service do to regain your trust if they have done something to lose it? ÌÇÐÄÆƽâ°æ, /statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/ (last visited July 27, 2026)
What can a company, product, or service do to regain your trust if they have done something to lose it? [Graph], Sponsorpulse, October 18, 2021. [Online]. Available: /statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
