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Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020

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Sources

Release date

October 2020

Region

Brazil

Survey time period

August 2020

Number of respondents

2,038 social media mentions*

Supplementary notes

* Data retrieved from companies' Facebook pages, Instagram, Twitter, and Reclame Aqui profiles.

Citation formats

Brazil: complaints about Magazine Luiza's WhatsApp account 2020

Published by
Yihan Ma,
Feb 1, 2021
As of August 2020, three out of five (60 percent of) complaints about Magazine Luiza's WhatsApp account found on social media suggested that the company's customer service lacked efficiency and efficacy on the instant messaging mobile app. Around 18 percent of the social media mentions complained about criminals pretending to be Magazine Luiza's personnel and scamming clients. Overall, 26 percent of social media mentions to Magazine Luiza were considered positive.
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