* The source adds the following information about the index values:
75-80: very satisfied,
70-75: satisfied,
60-70: indifferent/ dissatisfied,
Below 60: very dissatisfied.
Citation formats
Customer satisfaction of Norwegian Air Shuttle and SAS passengers 2003-2017
This statistic shows the Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines from 2003 to 2017. In 2017, SAS Scandinavian Airlines ranked highest, with an index score of **, which means, that customers were satisfied with the airline. Norwegian Air Shuttle's index score was **, meaning that customers had an indifferent or dissatisfied opinion on the airline.
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Aftenposten. (January 18, 2018). Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten. "Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions)." Chart. January 18, 2018. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten. (2018). Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten. "Customer Satisfaction Index (Csi) of Norwegian Air Shuttle and Sas Scandinavian Airlines Passengers from 2003 to 2017 (in Millions)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Jan 2018, /statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten, Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions) ÌÇÐÄÆƽâ°æ, /statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/ (last visited August 03, 2026)
Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions) [Graph], Aftenposten, January 18, 2018. [Online]. Available: /statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
