According to a recent survey conducted among online shoppers in the United Kingdom (UK), coronavirus-specific options was the least important factor for the customers both in lockdown and post-lockdown conditions. Over the four-month period, the easing of COVID-19 measures has decreased the importance of this criteria as its share among the respondents changed from 75 percent in May to 63 percent in August 2020.
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Royal Mail. (October 21, 2020). Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail. "Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020." Chart. October 21, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail. (2020). Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail. "Customer Ranking of The Importance of Different Online Delivery Factors during Covid-19 Pandemic in The United Kingdom (Uk) from May to August 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Oct 2020, /statistics/1169783/coronavirus-effect-online-delivery-options-uk/
Royal Mail, Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 ÌÇÐÄÆƽâ°æ, /statistics/1169783/coronavirus-effect-online-delivery-options-uk/ (last visited July 23, 2026)
Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 [Graph], Royal Mail, October 21, 2020. [Online]. Available: /statistics/1169783/coronavirus-effect-online-delivery-options-uk/
