A recent survey conducted on post-COVID online fashion shopping behavior in the United Kingdom (UK) revealed that free delivery and free returns were the two most important factors for online shoppers with an approximately 90 percent share of the respondents. The least important service was same day delivery as less than half of the respondents stated that it was important to them.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
TheIndustry.fashion. (July 29, 2020). Customer ranking of online fashion delivery and returns services offered by retailers in the United Kingdom (UK) in 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/1170814/online-fashion-shopping-service-choices-uk/
TheIndustry.fashion. "Customer ranking of online fashion delivery and returns services offered by retailers in the United Kingdom (UK) in 2020." Chart. July 29, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/1170814/online-fashion-shopping-service-choices-uk/
TheIndustry.fashion. (2020). Customer ranking of online fashion delivery and returns services offered by retailers in the United Kingdom (UK) in 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/1170814/online-fashion-shopping-service-choices-uk/
TheIndustry.fashion. "Customer Ranking of Online Fashion Delivery and Returns Services Offered by Retailers in The United Kingdom (Uk) in 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Jul 2020, /statistics/1170814/online-fashion-shopping-service-choices-uk/
TheIndustry.fashion, Customer ranking of online fashion delivery and returns services offered by retailers in the United Kingdom (UK) in 2020 ÌÇÐÄÆƽâ°æ, /statistics/1170814/online-fashion-shopping-service-choices-uk/ (last visited August 01, 2026)
Customer ranking of online fashion delivery and returns services offered by retailers in the United Kingdom (UK) in 2020 [Graph], TheIndustry.fashion, July 29, 2020. [Online]. Available: /statistics/1170814/online-fashion-shopping-service-choices-uk/
