Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019
Characteristic
Percentage of respondents
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Based on a March 2019 survey of adult internet users in the United States, a majority of shoppers go directly on their smartphones for information instead of consulting store associates. During the survey period, it was found that ** percent of respondents stated that they would look for reviews on their smartphones prior to speaking with an employee.
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eMarketer. (August 12, 2019). Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer. "Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019." Chart. August 12, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer. (2019). Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer. "Types of Information Internet Users in The United States Are Likely to Search on Their Smartphones Instead of Speaking to a Store Associate as of March 2019." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Aug 2019, /statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer, Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019 ÌÇÐÄÆƽâ°æ, /statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/ (last visited July 24, 2026)
Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019 [Graph], eMarketer, August 12, 2019. [Online]. Available: /statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
